Shipping & Returns
Shipping & Delivery times
We can ship to virtually any addresses in the world. However, there are some restrictions applies on some products to be shipped to international destinations. Orders within Australia are sent by Standard Post, Express Post, Registered Post or via Couriers. Overseas orders mainly sent by DHL or Australia Post. However we are reviewing the policy on regular basis and changes applied without notice.
When you place an order, we will estimate lowest shipping rates for you based on the availability of your items and then depending shipping selection options you choose.
Typically, we choose standard delivery shipping methods from Australia Post for all free shipping offerings which delivers within 4-5 business days excluding public holidays and weekends. However for Ink, Inkjet Cartridges, Toners, Inkjet Cartridges, selected 3D Filaments and Inkjet Paper are part of “72 hrs delivery programme” which you will find more info further down to page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound or kgs.
All in-stock orders placed before 12:00pm (QLD/NSW AEST Timezone) Monday through Friday dispatch the same day, orders placed after 12:00pm and orders on weekends or public holidays, will dispatch on the next business day. Some products may filled from our partnered supplier's warehouses locally and/or overseas where the shipping time will be more than normal time.
All in-stock orders will be dispatched within 2 days (QLD/NSW, AEST Timezone) between business days (Monday to Friday, 9 to 5pm). Any out of stock items will be notified to customers.
72 hrs Delivery Policy
Yes, this is big commitment from us. We will deliver the all order(s) which has net parcel weight of 5kg or under within 72 hrs if it's placed on or before 12:00 pm AEST (NSW, QLD State Time). However, we strongly encourage you to read the policy before placing an order with us as per below.
- 72 hrs deliveries apply to all Ink, Inkjet Cartridges, Toner, Selected 3D Filaments and Inkjet Paper products only.
- This includes all online B2C and B2B orders.
- The order(s) will not be entitled to deliver within 72 hrs if it is out of stock / back order items and will be delivered as per standard shipping methods unless it specified differently. We will notify if the item(s) are out of stock or will be placed in back order.
- The order(s) will not be entitled if the system errors occurred at the courier companies side as this is out of our control.
- The programme offering will apply only if it's placed on www.austic.com.au. Any orders been placed on company owned marketplaces will not be part of 72hrs delivery offering. The marketplaces orders will be shipped according to the shipping methods choose by customers.
- Applies to Australian Shipping Addresses only.
Christmas Trading Days
Business as usual until 15th of Dec for all products each year.
Between 16th Dec to 26th Jan, orders will be dispatched within 7 working days from orders received date.
Warehouse will be closed between 22nd Dec to 5th Jan each year. (YOU CAN ORDER ONLINE BUT WILL NOT DISPATCH IN THIS PERIOD.)
We understand that this is the lengthy delay on dispatch of orders but this will ensure us to enhance our tools and processes to serve you better. Please note all other products are not part of this program and will be sent as per normal shipping mode and timings.
Majority of our offered products are in stock. However, there may be times when an item you ordered is on back order. If your order does contain a back-ordered item, we will not ship your order until all items are in stock or partially ship depending on scenario of the time. Unless notified separately, most back-ordered items are expected in stock within 15-20 business days.
We always look after you. Sometimes things does not went as we expected and hence we accept the returns as per strict policy as below.
Incorrect orders / Unwanted Orders
If we have sent incorrect stock different to what you order then you don't have to worry about. We will bare the cost of return shipping. All we need is items unopened and in same form as we shipped within 30 days of delivery. Any tampering of retail packaging may found, refund may cancel.
For any faulty product(s), please contact us immediately. We will perform assessment on case basis and will provide the information.
If customer has ordered wrong products (human error) then we accept returns only if you replace with the corrected orders. We are not accepting returns if it is "change of mind". The items must be unopened and sent back to us within 30 days of delivery for a full refund. However, the return shipping costs will be bared by customer.
NOTE: We may not accept return of the order if it is simple change of mind.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
For International orders it may take upto 10-15 working days to process the refunds.
Our business model is wholesale which gives our customer very competitive prices without compromising the quality and services. In summary you can say that our products are "best in the market". However to run our business financially sound and efficient, we revised our pricing each year based on Australian consumer inflation index.
Use of Goods
The term "Goods" refers to all consumable and hardware goods that we sell online including it's component form. We take all our products quality measures very seriously. Specially, the use of electronics goods in recent cutting technology time is very important. We strongly recommend to practice and use the electronics goods as per the manufacturer recommended direction. The warranty/guarantee voids immediately if the product not been used as per their recommended directions. However in unforeseen events, if product found faulty then please contact us immediately to resolve the issues at it best satisfactory level. As per our company policy, if the customer experiences the faulty product then customer entitles to get either full refund of the product that been purchased or replace by similar or appropriate products. AUSTIC Shop and/or it's parent company will not be responsible for any lose or damage of the property if they may occur.
Promotions : Aussie Web Users
- Black Friday Deals, Cyber Monday, Christmas promotion are run at the good intention to provide genuine deals to our consumers.
- In all these promotion limited stock has been planned to manage the inventory.
- In all these promotion, bulk buyers are not included.
- In all these promotion, product needs to buy online from www.austic.com.au to get the discount.
- Free Shipping available Australia wide only.
- Can be used one per customer only.
- Management reserves the rights to cancel/amend at any time without prior notice.
- Out of stock or back orders, items will be informed and delivered when the stock available.
AUSTiC Shop respects your privacy and recognizes your right to protection of all personal information you share with us, including your name, address, email address, telephone number, etc. You are welcome to visit our site anonymously. Personal information is only collected if you place an order or if you opt to send a coupon code to yourself and/or a friend.
AUSTiC Shop takes all appropriate and reasonable steps to protect all information you share with us from unauthorized access or disclosure.
AUSTiC Shop is committed to the principle of individual privacy. Please contact us with any questions or comments regarding these policies.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links in an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). For any further queries on this, please email us firstname.lastname@example.org.
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only