Shipping & Delivery times
Tanishq Consulting Pty Ltd (AUSTiC shop) are fully committed to adhere government policies in placed state wide. We are tying our best to provide most possible service. Due to unforeseen scenario, the 72hrs delivery programme has been withdrawn until further notice. We will still deliver the products as fast as we can but we can't commit 72hrs delivery programme due to uncertainty in courier's processes. Hopefully, we will resume our most loved delivery programme soon in near future.
We can ship to virtually any addresses in the world. However, there are some restrictions applies on some products to be shipped to international destinations. Orders within Australia are sent by Standard Post, Express Post, Registered Post or via Couriers. Overseas orders mainly sent by DHL, Fedex, UPS or Australia Post. However we are reviewing the policy on regular basis and changes applied without notice.
From 26th August 2025, US Government has imposed new Tarrif laws which is now applicable to Auustralia only. Until further notice, all US bound shipments will now attract the Tarriff (depending on the products) which is now payable by the buyer. Please contact us for any further queries on this subject.
When you place an order, we will estimate lowest shipping rates for you based on the availability of your items and then depending shipping selection options you choose.
Delivery Timeframes
Typically, we choose standard delivery shipping methods from Australia Post for all free shipping offerings which delivers within 4-5 business days excluding public holidays and weekends.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound or kgs.
Same-Day Dispatch
Domestic Orders
All in-stock orders placed before 12:00pm (QLD/NSW AEST Time zone) Monday through Friday dispatch the same day, orders placed after 12:00pm and orders on weekends or public holidays, will dispatch on the next business day. Some products may filled from our partnered supplier's warehouses locally and/or overseas where the shipping time will be more than normal time.
Overseas Orders
All in-stock orders will be dispatched within 2 days (QLD/NSW, AEST Time zone) between business days (Monday to Friday, 9 to 5pm). Any out of stock items will be notified to customers.
Christmas Trading Days
Business as usual until 15th of Dec for all products each year.
Between 16th Dec to 26th Jan, orders will be dispatched within 7 working days from orders received date.
Warehouse will be closed between 22nd Dec to 5th Jan each year. (YOU CAN ORDER ONLINE BUT WILL NOT DISPATCH IN THIS PERIOD.)
We understand that this is the lengthy delay on dispatch of orders but this will ensure us to enhance our tools and processes to serve you better. Please note all other products are not part of this program and will be sent as per normal shipping mode and timings.
Backorders
Majority of our offered products are in stock. However, there may be times when an item you ordered is on back order. If your order does contain a back-ordered item, we will not ship your order until all items are in stock or partially ship depending on scenario of the time. Unless notified separately, most back-ordered items are expected in stock within 15-20 business days.
Inventory
We sync inventory from our valued vendors, suppliers, partners and our own stock location on twice a week base. There will be a situation where product display as in stock with a number but in fact stock may not be available due to many unforeseen scenarios. In those circumstances, we always communicate as early possible to our customers so that they can make a decision on those orders.
Custom Duties & Charges
It has assumed that customer must take full responsibility on custom charges, duties and any additional fees that may applies. AUSTiC Shop and their parent company is not liable for any further charges. Please contact us at sales@austic.com.au before placing order(s) for any further information.
The clearance of products from the custom departments is also not in our control as an individual countries has their own government rules and regulations. Any clearance that may held up by authorities, requires receiver to contact their custom authorities and provide information as may required to clear the shipments. AUSTiC Shop take no responsibility in this matter and order value or portion of the order value will not be refunded.
Shipping for Resellers / Commercial Clients
All our approved resellers / wholesalers and commercial clients attracts the shipping cost on each of the order unless mentioned in agreements. The shipping cost will be displayed at checkout after logging into your account. Please contact us if you have any further queries on shipping.
Returns Policy
We always look after you. Sometimes things does not went as we expected and hence we accept the returns as per strict policy as below.
Incorrect orders / Unwanted Orders
If we have sent incorrect stock different to what you have order then you don't have to worry about. We will bare the cost of return shipping. All we need is items unopened and in same form as we shipped within 14 days of delivery. Any tampering of retail packaging may found, refund may cancel.
For any faulty product(s), please contact us immediately. We will perform assessment on case basis and will provide the information.
If customer has ordered wrong products (human error) then we accept returns only if you replace with the corrected orders. We are not accepting returns if it is "change of mind" at default but assessing the issues case by case. The items must be unopened and sent back to us within 14 days of delivery for a full refund. However, the return shipping costs will be bared by customer.
If the item has ordered which turns out not usable (non-faulty or damage) which was intended at the time of purchase then 20% re-stocking fees applies as well as the cost of shipping back to our stock locations if the shipping charges paid by us. All fees and shipping charges will be deducted from the refund amount before it processes.
NOTE: We may not accept return of the order if it is simple change of mind.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper (if required). However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days approximately), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days approximately). Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
For International orders it may take upto 10-15 working days or longer to process the refunds.
Pricing
Our business model is wholesale which gives our customer very competitive prices without compromising the quality and services. In summary you can say that our products are "best in the market". However to run our business financially sound and efficient, we revised our pricing each year based on Australian consumer inflation index.
Pricing on Memory RAMs and their counterparts
With Immediate effect, due to volatile markets of comodities, the RAM (Memory) and their sub components has been hit hard on the price flcutations. We are doing our best to update the pricing as it's available from our suppliers. However, any sales which has price descrepancies at the time of sale will be refunded and need to place new order with new pricings.
All offers and pricing are subject to change without any prior notice on website or company owned marketplaces. We are trying our best to offer the prices for the products but there are many variables that may impact the price changes. Tanishq Consulting Pty Ltd, Tanishq Consulting LLC and their subsidiaries holds all rights and can cancel the orders at any time without any prior notices that been raised for all company owned e-commerce stores and marketplaces. We are not liable to any loss on whatsoever that may exist or occurred. We request to customer(s), vendors and / or related parties to contact us for any concerns prior to place any orders or commitments.
Use of Goods
The term "Goods" refers to all consumable and hardware goods that we sell online including it's component form. We take all our products quality measures very seriously. Specially, the use of electronics goods in recent cutting technology time is very important. We strongly recommend to practice and use the electronics goods as per the manufacturer recommended direction. The warranty/guarantee voids immediately if the product not been used as per their recommended directions. However in unforeseen events, if product found faulty then please contact us immediately to resolve the issues at it best satisfactory level. As per our company policy, if the customer experiences the faulty product then customer entitles to get either full refund of the product that been purchased or replace by similar or appropriate products. AUSTIC Shop and/or it's parent company will not be responsible for any lose or damage of the property if they may occur.
PRIVACY STATEMENT
Privacy Policy
AUSTiC Shop respects your privacy and recognizes your right to protection of all personal information you share with us, including your name, address, email address, telephone number, etc. You are welcome to visit our site anonymously. Personal information is only collected if you place an order or if you opt to send a coupon code to yourself and/or a friend.
Security
AUSTiC Shop takes all appropriate and reasonable steps to protect all information you share with us from unauthorized access or disclosure.
Commitment
AUSTiC Shop is committed to the principle of individual privacy. Please contact us with any questions or comments regarding these policies.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the