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Shipping & Returns

C0VID-19 Updates

Tanishq Consulting Pty Ltd (AUSTiC shop) are fully committed to adhere government policies in placed recently state wide and hence you will experience some disruption in the customer services and shipping. We are tying our best to provide best possible service during this pandemic. As a result 72hrs delivery programme has been withdrawn from 16.07.2021 AEST till further notice. We will still deliver the products as fast as we can but we can't commit 72hrs delivery programme due to uncertainty in courier's processes. We will resume our most loved delivery programme soon in near future.

Shipping & Delivery times

We can ship to virtually any addresses in the world. However, there are some restrictions applies on some products to be shipped to international destinations. Orders within Australia are sent by Standard Post, Express Post, Registered Post or via Couriers. Overseas orders mainly sent by DHL, Fedex, UPS or Australia Post. However we are reviewing the policy on regular basis and changes applied without notice.

When you place an order, we will estimate lowest shipping rates for you based on the availability of your items and then depending shipping selection options you choose.

Delivery Timeframes

Typically, we choose standard delivery shipping methods from Australia Post for all free shipping offerings which delivers within 4-5 business days excluding public holidays and weekends. However for Ink, Inkjet Cartridges, Toners, Inkjet Cartridges, selected 3D Filaments and Inkjet Paper are part of “72 hrs delivery programme” which you will find more info further down to page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound or kgs.

Same-Day Dispatch

Domestic Orders

All in-stock orders placed before 12:00pm (QLD/NSW AEST Time zone) Monday through Friday dispatch the same day, orders placed after 12:00pm and orders on weekends or public holidays, will dispatch on the next business day. Some products may filled from our partnered supplier's warehouses locally and/or overseas where the shipping time will be more than normal time.

Overseas Orders

All in-stock orders will be dispatched within 2 days (QLD/NSW, AEST Time zone) between business days (Monday to Friday, 9 to 5pm). Any out of stock items will be notified to customers.

72 hrs Delivery Policy (Applicable to Australian Addresses only)

Yes, this is big commitment from us. We will deliver the all order(s) which has net parcel weight of 5kg or under within 72 hrs if it's placed on or before 12:00 pm AEST (NSW, QLD State Time). However, we strongly encourage you to read the policy before placing an order with us as per below.

• 72 hrs deliveries apply to all Ink, Inkjet Cartridges, Laser Toner, Selected 3D Filaments and Inkjet Paper products only.
• This includes all online B2C and B2B orders.
• The order(s) will not be entitled to deliver within 72 hrs if it is out of stock / back order items and will be delivered as per standard shipping methods unless it specified differently. We will notify if the item(s) are out of stock or will be placed in back order.
• The order(s) will not be entitled if the system errors occurred at the courier companies side as this is out of our control.
• The programme offering will apply only if it's placed on www.austic.com.au. Any orders been placed on company owned marketplaces will not be part of 72hrs delivery offering. The marketplaces orders will be shipped according to the shipping methods choose by customers. 
• 72 hrs will be counted a day after placing an order to manage the handling and unforeseen situation in the operation process.
• Applies to Australian Shipping Addresses only.

Christmas Trading Days

Business as usual until 15th of Dec for all products each year. 

Between 16th Dec to 26th Jan, orders will be dispatched within 7 working days from orders received date. 

Warehouse will be closed between 22nd Dec to 5th Jan each year.  (YOU CAN ORDER ONLINE BUT WILL NOT DISPATCH IN THIS PERIOD.) 

We understand that this is the lengthy delay on dispatch of orders but this will ensure us to enhance our tools and processes to serve you better. Please note all other products are not part of this program and will be sent as per normal shipping mode and timings.

Backorders

Majority of our offered products are in stock. However, there may be times when an item you ordered is on back order. If your order does contain a back-ordered item, we will not ship your order until all items are in stock or partially ship depending on scenario of the time. Unless notified separately, most back-ordered items are expected in stock within 15-20 business days.

Inventory

We sync inventory from our valued vendors, suppliers, partners and our own stock location on twice a week base. There will be a situation where product display as in stock with a number but in fact stock may not be available due to many unforeseen scenarios. In those circumstances, we always communicate as early possible to our customers so that they can make a decision on those orders.

Custom Duties & Charges

It has assumed that customer must take full responsibility on custom charges, duties and any additional fees that may applies. AUSTiC Shop and their parent company is not liable for any further charges. Please contact us at sales@austic.com.au before placing order(s) for any further information.

The clearance of products from the custom departments is also not in our control as an individual countries has their own government rules and regulations. Any clearance that may held up by authorities, requires receiver to contact their custom authorities and provide information as may required to clear the shipments. AUSTiC Shop take no responsibility in this matter and order value or portion of the order value will not be refunded.

Shipping for Resellers / Commercial Clients

All our approved resellers / wholesalers and commercial clients attracts the shipping cost on each of the order unless mentioned in agreements. The shipping cost will be displayed at checkout after logging into your account. Please contact us if you have any further queries on shipping.

Returns Policy

We always look after you. Sometimes things does not went as we expected and hence we accept the returns as per strict policy as below.

Incorrect orders / Unwanted Orders

If we have sent incorrect stock different to what you order then you don't have to worry about. We will bare the cost of return shipping. All we need is items unopened and in same form as we shipped within 30 days of delivery. Any tampering of retail packaging may found, refund may cancel.

For any faulty product(s), please contact us immediately. We will perform assessment on case basis and will provide the information.

If customer has ordered wrong products (human error) then we accept returns only if you replace with the corrected orders. We are not accepting returns if it is "change of mind" at default but assessing the issues case by case. The items must be unopened and sent back to us within 30 days of delivery for a full refund. However, the return shipping costs will be bared by customer.

If the item has ordered which turns out not usable (non-faulty or damage) which was intended at the time of purchase then 20% re-stocking fees applies as well as the cost of shipping back to our stock locations if the shipping charges paid by us. All fees and shipping charges will be deducted from the refund amount before it processes.

NOTE: We may not accept return of the order if it is simple change of mind. 

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

For International orders it may take upto 10-15 working days to process the refunds.

Pricing

Our business model is wholesale which gives our customer very competitive prices without compromising the quality and services. In summary you can say that our products are "best in the market". However to run our business financially sound and efficient, we revised our pricing each year based on Australian consumer inflation index.

All offers and pricing are subject to change without any prior notice on website or company owned marketplaces. We are trying our best to offer the prices for the products but there are many variables that may impact the price changes. Tanishq Consulting Pty Ltd and their subsidiaries holds all rights and can cancel the orders at any time without any prior notices that been raised for all company owned e-commerce stores and marketplaces.

Use of Goods

The term "Goods" refers to all consumable and hardware goods that we sell online including it's component form. We take all our products quality measures very seriously. Specially, the use of electronics goods in recent cutting technology time is very important. We strongly recommend to practice and use the electronics goods as per the manufacturer recommended direction. The warranty/guarantee voids immediately if the product not been used as per their recommended directions.  However in unforeseen events, if product found faulty then please contact us immediately to resolve the issues at it best satisfactory level. As per our company policy, if the customer experiences the faulty product then customer entitles to get either full refund of the product that been purchased or replace by similar or appropriate products. AUSTIC Shop and/or it's parent company will not be responsible for any lose or damage of the property if they may occur.

PRIVACY STATEMENT

Privacy Policy

AUSTiC Shop respects your privacy and recognizes your right to protection of all personal information you share with us, including your name, address, email address, telephone number, etc. You are welcome to visit our site anonymously. Personal information is only collected if you place an order or if you opt to send a coupon code to yourself and/or a friend.

Security

AUSTiC Shop takes all appropriate and reasonable steps to protect all information you share with us from unauthorized access or disclosure.

Commitment

AUSTiC Shop is committed to the principle of individual privacy. Please contact us with any questions or comments regarding these policies.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator, Chrome, Fire Fox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links in an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). For any further queries on this, please email us admin@austic.com.au.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on February 01, 2017.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Fraudulent Orders & Information

To provide safe online purchase experience, we have tied up with local and overseas government cyber laws agencies (departments) to share the customer information including IP Addressees. This information is strictly shared with government agencies only for certain customers / orders where our team has identified as Fraudulent activities. The key purpose of sharing of the information is to stop the illegal activities happening on our platform so that we can take legal actions if required with the help of government agencies.

Customer will be informed for the approach once we identified any fraudulent activities as per our internal accounting and shipping analysis.

Your consent

By using our site, you consent to our privacy policy.